Shipping Policy

Australian Orders ONLY

At the moment we do not take orders or ship outside of Australia.

Shop online with ease. If you have any questions regarding your order, please email or call us and we will be happy to assist you with your enquiry at orders@theballetshoppe.com

Delivery is FREE for all orders over $100.  Orders under $100 will receive a flat rate shipping fee of $9.95 within Australia

We aim to get your order to you as soon as possible.  Orders placed before 1pm (AEST) Monday to Friday, where stock is available in our store, will be dispatched the same day or next business day.  Orders placed after 1pm (AEST) will be dispatched within 2 business days.  During our busy sale periods please allow up to 1 week for your order to be dispatched.

You will receive your order in approximately 5 business days. During our busy sale periods please allow up to 14 days.

We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.

We use Australia Post for all deliveries. Once the item has left our store, we take no responsibility for delivery.

In the case that an item you have purchased is sold out, we will contact you so you can choose an alternative item or request a refund.

Payment verification is required prior to shipping your order. Some payment methods can add a small delay to your shipping time.

Cancellations

We are unable to accept cancellations as most orders are processed within 24 hours. Please select your items carefully.

 

Questions ??

Please contact us at orders@theballetshoppe.com

 Forgotten something. Can I add to an order that has already been placed?

Due to the order process we cannot accept changes/cancellations. We aim to process orders within 24 hours. Please ensure you select your products carefully.

How long will delivery take?

The fastest way to get your items is FREE pickup in store.

If you select delivery and then change your mind , we cannot refund the postage if the item is already packed, in this case you need to call us or email at orders@theballetshoppe.com and advise the invoice no. and that you require to collect from our store.

If the item has NOT left our store for postage then you may call us to arrange pickup from the store, please bring your tax invoice.

We use Australia Post for our delivery service and allow up to 5 business days for deliveries.

During a clearance sale please allow up to 5 days for dispatch and up to 14 days for delivery of your order.

 

If you have selected Click and collect from our store and cant get in , please advise call us in store business hour and we can post out to you. ( Normal charges will apply and require payment on time of notification.

How is my parcel sent?

All parcels sent via Australia Post will require a signature upon delivery.

We suggest addressing your parcel to a location where someone will be present between 9am-5pm to accept and sign for the delivery.

If you would like to request an authority to leave on your parcel please email orders@theballetshoppe.com with your order tax invoice number.

Please note that this service is out of The Ballet Shoppe control once the parcel has left our store. It will be your responsibility to follow up the delivery.

How much is shipping?

Shipping is free when you spend over $100. Otherwise a flat rate of $9.95 will apply.

Please see our Terms and Conditions for Returns and any other information.